Questions about our products

What do I have to pay attention to if I have the following illnesses?

Allergies

Allergies are usually caused by a disturbed immune system. In small children, the immune system is usually not yet disturbed. If, in exceptional cases, an allergic reaction occurs to an herbal pad, this is usually resolved relatively quickly by removing the pad. In an emergency, you should of course consult a doctor.

hay fever

Since people are much less allergic to dried herbs than to fresh ones, no adverse effects are generally expected. So far we are not aware of any case. In exceptional cases it is of course advisable to avoid contact.

Neurodermatitis

The herbs have no direct contact with the skin and no transmission of the finest herb particles is to be expected, as the herbs are separated from the skin by both the fleece of the pad and the protective cotton fabric of the body. Therefore there is no risk here. In rare exceptional cases, it is of course advisable not to use it.

premature baby

Is it problematic to use on premature babies?

Since the lungs of premature babies are not properly developed and the necessary development can take many months (varies from case to case), the use of our pads should be avoided in advance and, as a precaution, this should be discussed with the treating pediatrician. Once the lungs have matured, there is no longer anything against or in favor of using our pads.

Application & Effect

How long can a herbal pad be used?

One herbal pad can be used for approximately 5 days, depending on the frequency of use

What if I don't notice any change?

Give your child's organism time to allow change. Every child is individual, so the effects of the herbs will be different for every child and every child needs different impulses. It's a matter of trying out what's good for your child and what they need. You can also ask us for advice at any time, either by email or by phone.

How long does it take for a change to occur?

You may notice a change immediately. The babies are very open and usually react quickly to impulses. Depending on what the herbal pads are used for, it may be that the organism needs repeated impulses in order to react accordingly. Give your child's body a few days to initiate change.

Are there any side effects?

When used properly, there are no known side effects.

Can you use two different herbal pads at the same time?

You are welcome to use two different types of herbal pads in one day. However, these should of course not be used at the same time. However, after a break of around 2-3 hours, you can use a different type than before.

Is it bad if the herbal pads get wet during use?

No. The pad can be air dried after use. When it is dry, store it tightly closed in a box until the next use.

At what age can you use the herbal pads?

From birth: goodnight pads, snotty nose pads, harmony pads and happy tummy pads
From 1 year: Beautiful travel pads
From 3 years: Fidget dwarf pads (previously harmony pads)
From 4 years: Immune strong pads

sizes
Dress size Old Height in cm
50/56 0-2 months up to 50 cm
62/68 3-5 months 51-62
74/80 6-9 months 63-74
86/92 10-18 months 75-86
98/104 19-35 months 87-98
Use during pregnancy

All herbal pads can also be used safely during pregnancy.

Questions about your order

Order

Can I add/remove something else from my order?

After you have placed your order, it is unfortunately no longer possible to add or remove anything from your shopping cart. The orders are sent directly to our logistics center. If you forget a product, simply place another order.

How can I cancel my order?

Unfortunately, an order from us cannot be canceled as it is simultaneously transferred to the logistics center for shipping preparation.

I haven't received an order/shipping confirmation?

Please check here whether you have received an email. Maybe this ended up in the SPAM folder? Didn't find an email? Then please write us an email to info@loewenkind.net and we will take care of your request.

When will my order be shipped?

Shipping usually takes place on the next working day after confirmed receipt of payment or a guaranteed payment confirmation from a third-party provider (PayPal, Klarna,...).

Which provider will my order be shipped with?

We ship the fastest, climate-neutral way with DHL Go Green. The packages are sent CO2-neutrally through investments in global climate protection projects.

Where can I redeem vouchers and discount codes?

You can easily redeem your vouchers and discount codes in the last step of the ordering process, the checkout. Please note that our voucher codes are generally not applicable to vouchers and promotions/specials. You should also read the redemption conditions carefully; the voucher/discount code may have a minimum order value. Every voucher/discount code is always valid “while stocks last”.

How can I return my package?

If you want to cancel your order, you can do so within 14 days of receiving the goods. You can only send the goods back to us if they are unused and unwashed. We do not offer free returns! For further information: Complaints/Returns

If we have sent you incorrect or faulty goods, please write us a short email with a picture to info@loewenkind.net