Right of withdrawal
Complaints & Returns (Cancellation)
Complaints
Your satisfaction is our priority, which is why we attach great importance to flawless products and their careful packaging. If you have received a defective, damaged or incorrect item, we apologize for this. Please contact us in writing by email (info@loewenkind.net) within 5 days. We will clarify the next steps with you and will certainly find a quick and uncomplicated solution.
If you receive defective, damaged or incorrect goods, any return shipment is of course free of charge.
Cancellation of your order (Germany)
To exercise your right of withdrawal, you must contact us, Löwenkind GmbH, Ludwig-Bölkow-Straße 5, 88471 Laupheim info@loewenkind.net, by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Right of withdrawal of the customer as a consumer:
Right of Withdrawal
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:
Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
Löwenkind GmbH
Zwerchäcker 2
88471 Laupheim
Email: info@loewenkind.net
Telephone: +49 (0) 7392 937 92-0
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Note: "Please note that our goods are subject to strict hygiene standards. In individual cases, the right of withdrawal may be excluded for reasons of health protection and hygiene in accordance with Section 312g Paragraph 2 of the German Civil Code (BGB). This may be the case in particular if the goods have been used beyond the mere examination of their quality and properties and therefore, with regard to hygiene and product safety, can no longer be sold."
The goods must be returned in new and unused condition. If the goods do not arrive in perfect condition, the consumer will be required to pay compensation for any loss in value of the goods.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. The buyer must bear the shipping costs incurred by the return shipment. These will not be refunded to him even retrospectively.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
End of revocation
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§7 Cancellation form
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
At :
Löwenkind GmbH
Ludwig-Bölkow-Strasse 5
88471 Laupheim
e-mail info@loewenkind.net
Send return to:
Löwenkind GmbH
Ludwig-Bölkow-Strasse 5
88471 Laupheim
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
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Order number
_LK______________________________________________________
Name of consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only if notification is on paper)
__________________
Date
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(*) Delete as appropriate.